A Concierge Appointment is focused on providing guidance, consulting, and thought leadership based on years of Ninox application design & development experience. Concierge Appointments are excellent for increasing your knowledge and understanding of the Ninox platform across a wide variety of topics.

There is a one-hour time limit on each Concierge Appointment and any topic can be discussed during that hour.

See pricing according to membership-levels here.

The difference between Help Desk Support and Tech Support is most commonly level complexity.

Help Desk Tickets are included and unlimited for paid members. In the course of using the Ninox platform you'll find a wide variety of flexibility and structure to support your organization.

Response time to Help Desk requests is based on membership-level.

See response times according to membership-levels, here.

A Technician working on a support case is focused on a very specific problem or issue a client is experiencing with Ninox. Examples of cases including coding errors, data model issues or content visualization challenges.

There is no time limit on closing a support case, but the case is limited to a specific issue defined ahead of time by the client.

See pricing according to membership-levels, here.