We Help Time Poor & Frustrated Entrepreneurs & Business Owners Generate More Time & Scale For Growth So You Can Focus On Your Core Expertise 

Dedicated and infinitely scalable onshore teams that specilaise in delivering customer management and business processing outsourcing solutions

 

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How A MANAGED OUTSOURCE SOLUTION Can Support Entrepreneurs & Business Owners

Sallan Global is now partnered with COMPLETETEL, a specialist provider of managed outsourcing services to help frustrated salespeople, coaches & business owners generate more time to focus on their business

I have extensive experience working with business to provide the right solutions that have increased revenue, provided operational cost reductions and more.

I have had the good fortune to have worked with multiple business and sales coaches and one of the keys things I noticed with these highly successful business owners is that 

a) they know their "why"
b) they try not to be all things to all people, they use a team of SME's, VAs and more to leverage their time and skills so they can focus on what matters

In the last few years there has been a notable shift in the way salespeople, business coaches and more are winning business and some of the methods that worked in the past no longer work with the same effectiveness.
 
If I can help your business benefit from having more time, focused skillset and reduced operational costs by implementing a managed outsourcing solution in your business, I'd love to hear from you. 

     

     

     

     

     

    HOW WE CAN HELP YOUR BUSINESS

     

    • LOWER OPERATIONAL COSTS

    • SPECIALISED SUPPORT

    • SCREENING & RECRUITMENT

    • DATA SECURITY & SAFE WORKING ENVIRONMENT 

    • AN EXPERT TEAM AT YOUR FINGERTIPS

    • INVESTMENT IN YOUR BUSINESS, NOT YOUR FACILITIES & RESOURCES

       

    RECEPTION / CUSTOMER SERVICE / EXECUTIVE ASSISTANT

    From making and receiving calls, email / written communication, and diary and expense  management, get out of the low-value work and elevate your business and your time.

     

     

    DIGITAL & CONTENT MARKETING

     

    From content creation across multiple platforms, email campaigns, sales funnel creation to complete social media management services. we have got you covered. 

     

     

    SALES, TELEMARKETING & CALL CENTRE SERVICES

     

    Our team can assist you across the whole of your customer lifecycle. From lead gen, outbound and inbound sales, enquiries, and the full suite of CLM activity.

     

    IT &

    STARTUP SERVICES

     

    We can provide experienced staff to handle general enquiries, tech and helpdesk support, full stack developers and more.

     

     

     

    WHO USES OUR SERVICES

     

    • Small to medium enterprises

      that are looking to scale effectively and are finding that everyone in their organisation is juggling various customer support services. They want to refocus their workforce and eliminate the time spent on aftersales.

    • Existing businesses

      that have launched new customer touch points within their organisation and need to move quickly to establish a team that can deliver high quality service.

    • Businesses who value

      having external expert organisations working in partnership to deliver high quality customer service. They recognise that their strength is in their product, and ours is in managing the customer.

    • Any business

      that is looking to change their current outsourcing provider.

    STAY CONNECTED WITH

    YOUR CUSTOMERS

    • Calls

      Like to talk? So do we!

       

      Our agents are here to carry the conversation forward.

       

      Our clients rely on our call services to conduct inbound customer care and outbound sales.

    • Live Chat

      Web chat for those of us who don’t like talking on the phone.
       

      Use live chat to capture potential leads on their website, as well as support customers who can’t (or don’t want to) use the phone for their enquiry

    • Email

      I love a full inbox! Said no one ever.

      ​

      Our clients rely on us to manage their various inboxes, communicating with customers and internal stakeholders to facilitate great outcomes for all.

    • Social

      Dealing with trolls so you don’t have to since 2018
       

      Our clients engage us to manage their Facebook groups and company profiles, we post material and start conversations as well as offer support through Facebook chat.

    • SMS

      Did you remember to pay your bill? No, we didn’t think so.


      We use SMS to notify and remind customers, reconnect with old leads, or simply to market a new service.

    WHAT WE DO

    Below are just some of the services we currently perform for our clients. 

    • Customer Service

      Sales & Marketing

      Account management

      Complaint management

      After-sales support

      Customer retention

      Warranty support

    • Accounting

      Payment processing

      IT Services

      Human resources

      Regulatory compliance

      Quality assurance

       

       

       

    HOW MUCH DO WE COST & HOW MUCH WILL YOU SAVE ?

    Our pricing model is simple to understand. We charge per agent at a per week rate OR COST PER CALL.

     

    Think of all the touch points within a business that a single staff member has from the moment you go to market to the moment they finish their employment with you, what is the cost to each of those business units? What is that per hour?

     

    Our single price point includes:

     

    • Full hiring process (Advertising, pre-screening, interviewing etc.)
    • Training and onboarding (Inductions, peer-to-peer learning etc.)
    • Continual development ( career paths, strong skills, capability)
    • Team leader and dedicated SME for your business (Included)
    • Quality Assurance and customer interaction coaching
    • Salary, Super and R&R programs for staff members
    • Software licensing and hardware (whatever they need to perform the job)
    • Report generation and business insight analytics
    • After-hours services
    • Physical office space
    • Performance management
    • Termination and redundancy processes 

    Schedule Your Free 30 Minute 

    Outsourcing Strategy Session

     

    Outsourcing is a key driver of operational efficiency and customer experience.  

     

    I have worked in the global outsourcing industry for nearly two decades and worked with a number of blue-chip clients to implement outsourcing strategy.  

     

    On the 30 minute call we will get to understand your business, your main barrier to growth and create a plan of action together.

    What People Say About

    Working With Scott 

    "Scott Is A True Thought Leader !"

     

    Scott is an intelligent and committed individual who takes pride in his work. He has an open, direct and pragmatic style that commands respect and a willingness to provide honest feedback. His courage in challenging the statue quo establishes him as a true thought leader in any industry.

     

     

     

     

     

     

     

    Amar Mangu

    BUSINESS CONSULTANT

    "Highly Recommended !" 

     

    I've really enjoyed working with Scott.

    He has a very detailed understanding of sales, and sales processes, and with his 'granular view' (as he likes to call it), still manages to break common processes and practices down to a very fine level, and amazingly, does so while still making the training fun and engaging.

     

    He has been a real pleasure, and I would recommend to anyone, experienced in sales or otherwise, who might benefit from a thoughtful and enlightening perspective on what makes sales and sales processes work

    Rory McKay

    SALES LEADER

    "ROI Is Virtually Guaranteed"

     

    I've known Scott and the team for quite some time and I can tell you that no-one else I've dealt with puts more thought, planning, care and passion into what they create for their customers.

     

    There's not a thing this guy and his team does without putting 100%. You'll absolutely get your money's worth and I recommend staying in touch with Scott and his team as your ROI is virtually guaranteed. Great work Scott!

     

     

     

    Kezz Bracey

    Owner - KezzBracey.com​

    2 / 23 Foster Street

    Surry Hills NSW

    AUSTRALIA 2010

    PRIVACY TERMS

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    solutions@sallanglobal.com