Frequently asked question

Here are a few answers to our most common questions

  • Q: Does the system use ozone at all?

    A: Never!  The DPWS uses only the most effective and efficient titanium based method for producing massive amounts of hydroxyl radicals which are used to sanitize the pool water.  We promise to never use ozone as a method of producing hydroxyl radicals.

  • Q: I'm ready to buy...but what are the maintenance costs of owning the system?

    A: Roughly every two years (depending on system usage) you will need to replace the copper bars as well as the UV bulbs inside your HET-UV chamber.  As of 2020, the price for replacement bars is $170 and the price for replacement bulbs is $160.  You can purchase replacement items directly from your local certified installer.

  • Q: I want the system but there are no certified installers in my area yet.  What can I do?

    A: We are working hard to build out our network of Certified Installers nationwide.  However, we actually turn down many applicants for not meeting our minimum standards and it does take time.  We would rather not sell you a system if by doing so we prevent a sub-standard installation by an installer who does not know how to properly install and maintain the system.  CLICK HERE to see how you can take advantage of a special offer while helping us grow our network coast to coast. 

  • Q: Is it true that the DPWS prevents plaster scale?

    A: Yes.  But even more exciting we have had reports from pool owners that the DPWS actually reversed plaster scale AND scale buildup on natural stone waterfalls.  We have limited data on the potential for plaster scale reversal so we cannot promise that existing plaster scale will be reversed.  However, we are asking all clients with preexisting plaster scale to document any plaster scale reversal that takes place within 6 months following installation of the DPWS.

  • Q: Why are Drinkable Pool Water Systems better than other AOP systems?

    A: First, we don't use ozone in order to generate hydroxyl radicals.  Hydroxyl radicals are essential for any AOP system to properly sanitize the pool water.  The 8-Bar double sided titanium grid produces 40,000g of oxidation per hour making it (by far) the most powerful water treatment system available for swimming pool applications.  While there are other AOP systems employing similar titanium grid technology it is important to recognize that no other system even comes close to the titanium "surface area" offered by the Drinkable Pool Water System.  Some AOP systems only offer smaller 2-bar one sided grids which is less than 1/16th of the hydroxyl producing power of the Drinkable Pool Water System.

  • Q: Is the DPWS just another copper ionizer?

    A: Nope!  The DPWS uses copper ionization simply as a backup residual sanitizer (additional protection).  The "secret sauce" of any AOP system is the hydroxyl radicals produced by the system.  The DPWS sets the standard for hydroxyl radical production with our world patented 8-Bar Double Sided Titanium Grid.  

  • Q: My pool builder is not certified.  What should I do?

    A: Simply let your builder know that you are only interested in healthy swimming and that you simply won't accept salt or chlorine options that are bad for your body and your pool components.  Also, mention to your pool builder that obtaining certification requires (on average) two to three hours of their time online.

  • Q: Are there any special considerations when installing the system on a new swimming pool?

    A: Yes. 

    For a vinyl pool...your certified installer will need to add one gallon of bleach to the water at start-up (and before powering up the DPWS) in order to properly cure the pool liner.  

    For a gunite pool...the plaster will take longer to cure than it would if your pool was using harsh chemicals (60-90 days).  During this curing period you will find that your pH runs high and you will need to add muriatic acid to maintain proper pH levels.  However, this process will result in a much higher quality cure with zero plaster scale and longer lasting plaster.  The benefits are well worth the extra time!  

  • Q: I have heard that copper staining can occur on pool surfaces and even hair...is this true?

    A: This is true.  If the water temperature rises above 100 degrees or if the pH rises above 7.8 there is potential for the copper ions in the water to "come out of solution" and leave a light blue "stain".  Luckily, if this ever happens the fix is quick and easy.  

    For the pool simply use muriatic acid.  This will lower the pH as well as remove the staining.  For example, if the staining is on a natural stone waterfall simply pour a small amount (half cup) of muriatic acid into the water at the top of the waterfall and the staining will disappear within a few seconds.  

    If the staining is in the hair you will use citric acid mixed with water (50/50) to safely treat the hair.  Follow up with shampoo and rinse.   Citric acid can be found in the baking section of your local grocery store.

    When properly maintained, staining caused by the DPWS system is very rare but we also don't want you to purchase without being made aware of this potential issue.  

    We do not recommend the DPWS for use on swimming pools with white marcite plaster or white shell fiberglass pools because it is possible for a tiny amount of residual staining to remain visible after treatment.