TOPIC: TIPS AND DETAILS FOR CONCERT LEVEL SERVICE

Sally has tuned and prepared pianos for recordings and concerts in such venues as Town Hall in NYC, Alice Tully Hall, the Kennedy Center, and for the Cincinnati Symphony Orchestra, the BBC Concert Orchestra, and the Vienna Philharmonic. She's a 1976 graduate of North Bennet Street School. She has published articles for Piano Buyer, The American Organist, and the PTG Journal. Sally lives in Columbus, GA dealing in Steinway and other fine pianos as Piano Perfect, LLC.

TOPIC: VOICING & CONCERT PREP

Betriebsleiter/Klavierbaumeister (Operations Manager/ Piano Builder) at Steingraeber & Söhne. Steingraeber has been producing pianos and grand pianos in the festival city of Bayreuth, Germany since 1852. Around 35 employees of the family company currently create top quality by hand every day. Steingraeber pianos are played by major artists and in the most renowned concert halls and music academies around the world.

TOPIC: TIPS AND TRICKS FOR INCREASING SPEED AND INCOME

Arlan is a piano restorer and a concert piano technician. After working in the Famous Steinway Hall Basement in the 80’s, where many of the world's most demanding artists arrived almost on a daily basis and working as an action specialist as well as tuner/technician, Arlan honed his skills learning from his superiors, colleagues, and top-level pianists.

He is the president of Arlan Harris Pianos and Services and Arlan Harris Production.

TOPIC: CORE CONCEPTS OF TOUCH AND TONE

David draws from a lifetime of experience in diversified fields like machine tool making, felt making, photography, sailing and classical piano. While a student at NBSS an unanswered question, "if the action doesn't feel right what can I do to change it?" led him down a lifelong path of
researching and developing methods for improving the feel of piano actions. Since then he remains a pioneer in his field of "Piano Touchweight Technology."

TOPIC: SELLING EXTENDED SERVICE WORK TO OUR CLIENTS

In 1999, while a graduate student in wildlife ecology, Bill made a career shift to piano technology and never looked back. Bill is an RPT and PTG member, providing high-end, full-service piano care, but has a particular passion for rebuilding. He's trained with Yamaha and Steinway, published numerous articles in the PTG Journal, and currently serves as one of its editors. Bill is the owner/operator of A440-William R. Monroe Piano Services, Inc. in Belleville, WI.

TOPIC: TOOL TACTICS

Isaac has established his business by serving both large accounts and individual customers. Based in LA, he is broadly experienced, serving institutions, musicians, venues, recording studios and private homes. He is a well known piano industry veteran who's committed to helping his fellow tech. He is also known throughout the piano community for his musical ear resulting from his years of classical music conservatory training.