In the spirit of good practice, when you are purchasing coaching services from the Coach, the Coach asks you to confirm that you have read and agreed to each statement below and that you wish to proceed.

All coaching services and communication, email or otherwise, delivered by the Coach are meant to help you identify the areas in your life and in your thinking that may be preventing you from experiencing greater well-being and moving forward. Coaching is not a substitute for professional mental health care or medical care. Coaching, however, can work in conjunction with mental or medical health care. Coaching is much more effective if you have received, or are receiving healing for deep emotional and psychological wounds.

The term ‘coaching’, as used here covers life coaching, personal coaching, spiritual coaching, thought/ emotional coaching, and relational coaching for clients.

Liliana Contreras is continually striving to ensure an excellent standard of service that we provide to our clients. Coaching with Liliana Contreras filters all coaching techniques through an authentic Catholic lens. We are discerning with techniques that we provide, and aim to aid our clients to live a more integrated, abundant, joy-filled life, and receive their dignity that was given to them by God.

At the end of the coaching process, or a series of coaching sessions, you may be asked to complete a feedback form. 

COACHING DISCLAIMER

I understand that the coaching services I will be receiving from my Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that my Coach is not acting as a mental health counselor or a medical professional.

For legal purposes, I understand that coaching is currently an unregulated industry and that my Coach is not “licensed“ by any US body even though the sessions may take place in the US.

I understand and agree that I am fully responsible for my well-being during my coaching sessions, and subsequently, including my choices and decisions.

I understand that coaching is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care, or substance abuse treatment, and I will not use it in place of any form of therapy.

I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me in achieving the defined goals I create with my Coach. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving such goals and understand that results are not guaranteed.

I understand that to the extent our work together involves inter and intrapersonal work, or career, my Coach is not promising outcomes included but not limited to increased well-being, and or career success.

I understand that my Coach will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse, or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement limited in this capacity. Furthermore, if my Coach is ordered by a court to provide information or to testify, she will do so to the extent the law requires.

I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Skype, Zoom, Voxer, and other technology.

I hereby release, waive, acquit and forever discharge my Coach, any agents, successors, assigns, personal representatives, executors, heirs, and employees from every claim, suit action, demand, or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by my Coach as a result of the advice given by my Coach or otherwise resulting from the coaching relationship contemplated by this agreement.

I further declare and represent that no promise, inducement, or agreement not expressed in this agreement has been made to me to sign this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents.

TERMS AND CONDITIONS

The coaching schedule will be arranged between the Coach and you. The coach will recommend the frequency of coaching sessions based on a professional assessment of your requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.

The number and frequency of coaching sessions will be agreed upon at the start of coaching between the Coach and you and confirmed by the coach by email or written correspondence. Where no specific number is agreed, sessions will be provided on a session by session basis.

In return for the fees payable by you (or by a third party on their behalf), the Coach agrees to provide the service as described below and in accordance with the terms and conditions set out below. You agree to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of you).

The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Liliana Contreras at contreli.liliana@hotmail.com to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.

FORMAT OF SESSIONS

Face to face (venue by mutual agreement), via Skype or Zoom; telephone coaching sessions (coach calls client); or other format where such is agreed. The Coach is responsible for ensuring that they are available for consultation at agreed times. The length of each session is as agreed between the Coach and you before coaching sessions commence.

SESSION FEES

In accordance with Liliana Contreras' current per session or program of sessions fee, or any other such fee as shall be agreed and notified to you The Coach will confirm the fees in writing, usually by email, unless this is impractical. The number of sessions for which payment is required in advance will be agreed before coaching sessions commence.

ADDITIONAL SESSIONS

The Coach may agree to provide additional coaching sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided and the Per Session Fee will remain the same as originally agreed except where the Coach notifies you in writing by letter or email of a change to the Fee or to any other term or condition in accordance with the section in these terms and conditions headed “Variation of Terms and Conditions”.

DATES AND TIMES OF SESSIONS

The date and time of the first session and any subsequent session will be agreed between the Coach and you by phone or email and confirmed by the Coach by email, or text. Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.

PAYMENT TERMS

Fees can be paid online by debit or credit card. Fees are payable in advance of each coaching session unless otherwise agreed.. Where payment has not been received by Liliana Contreras in advance of a coaching session the Coach is not obliged to provide the session. Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.

BETWEEN SESSIONS

The Coach may assign you tasks or exercises to complete between coaching sessions. There is no obligation on you to complete these items of ‘homework’, but not doing so may slow your progress in gaining improved quality of life or achieving desired business or personal outcomes. You may contact the Coach by phone or e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment).

Additional coaching can also be provided between sessions but there may be an additional charge for this. The Coach will always advise you in advance if the nature of your contact is likely to incur an additional charge and no such charges will be imposed without your agreement in writing. Audio messaging may take place in between sessions via Voxer, but the Client should be limited to 4 minutes per message.

The Coach should be given 24 hours to respond to audio messages.

REARRANGING SESSIONS

If you need to rearrange a coaching session, you should provide at least 48 hours notice. No refunds will be given you for unused coaching sessions unless 48 hours notice has been given. In exceptional circumstances, The Coach may need to rearrange a coaching session. In those instances, the Coach will also give you 48 hours notice where practical.

Where you pay for a session or sessions in advance you must have the coaching session(s) that they have paid for within 3 months of the payment or your fee is forfeited. There are no partial refunds for unused sessions in coaching bundles.

CONFIDENTIALITY

Personal information or business information supplied by you in coaching sessions will be treated as confidential. It will not be disclosed to a third party without your prior permission, save where required by law or where action might be necessary to prevent harm to you or someone else. If you are participating in a recorded group coaching session, you will be notified in advance that the session will be recorded and available for replay on Liliana Contreras' membership areas.

Participants who participate in group coaching do so in full knowledge that the session will be available for replay, and they are fully responsible for protecting their own privacy with regards to what they share in these sessions.

EARLY TERMINATION

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by you, actual or potential conflict of interest, or other reasons, Liliana Contreras can decide to terminate the service to you early or refuse or be unable to provide further coaching sessions to you.

In such a circumstance you will be given reasonable notice of termination by the Coach where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

RESPONSIBILITIES

Liliana Contreras will seek to enable you to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, you have sole responsibility for taking important decisions in your life or business.

Liliana Contreras has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by you, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.

VARIATION OF TERMS AND CONDITIONS

Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both the Coach and you and confirmed by the Coach in writing by email or letter. In other cases, the Coach may change any of these terms or conditions including the Per Session Fee by giving you one week’s notice in writing by letter or e-mail of the change(s).

If following receipt of such notification of change, you no longer wish to proceed with further coaching sessions, you may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by the Coach.

GOVERNING LAW

This contract is governed by U.S. Federal Law, whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.

FEEDBACK

Feedback about the service is welcomed and can be given during a coaching session.