In these videos you will learn...
Browsers Into Buyers™️
Delivering amazing customer service and increasing sales opportunities is a combination of mindset, strategy and focus.
Discover what the key qualities are essential for delivering world class service.
Wine Club Converter™️
Understand why positioning the Wine Club offers earlier in your tasting or presentation will increase your conversions and help you deliver more value to your customers.
The Sales Advantage™️
Identify the 3 core elements to improve sales performance and sell more wine.
Yvonne Hilsz
For over 16 years, Yvonne has been helping the wine industry sell more wine with confidence. Her expertise and focus has been on sales conversions, lifting sales capabilities and leadership to bring out the best in new and experienced teams.
With an engaging and captivating style incorporating powerful and proven strategies, over 100,000 people in the wine industry have come away with tools and techniques easily implemented to increase their sales and hundreds of millions of dollars generated.
Clients include Cellarmasters, Dan Murphy's, BWS, Langtons, New Zealand Wine Society, Cellar Force, United Cellars and wineries like Vasse Felix, Voyager Estate, Howard Park and Clairault Streiker.
Yvonne’s ability to increase sales conversions through coaching and training is well known; synthesizing information into simple, easy-to-follow strategies that give teams confidence and frameworks to close more sales.
A varied background from working in hospitality, retail, call centres and cellar doors, Yvonne knows what works and what doesn't to get results and lift performance.
There are many words to describe Yvonne – fabulous, dedicated, professional, inspiring. It is not only her workshops and coaching that inspire success in others, it is simply her presence. She instils confidence in the people she works with and this is her ultimate tool in helping sales people perform and sales managers support their people.
Yvonne regularly has people in her workshop who lack self-confidence, question their ability and have never sold before. I have seen her face some very difficult groups of newly hired people or even tougher, people that have been in a business doing the same thing for a very long time. In a short space of time Yvonne’s training completely transform individuals from uninspiring and unmotivated to a successful and driven sales person.
The numbers speak for themselves. The CMG businesses now have a much greater level of sales success from new recruits, all channels have seen YOY growth and the level of success has contributed to a far more positive culture, less attrition and greater engagement.
Viona Young
Organisational Development and Sales Capability, Woolworths Liquor
I value the time Yvonne invested in me and my team, giving me the confidence to step outside my comfort zone.. The skills and insights
Yvonne shared have served me very well in relation to change management, nurturing a supportive learning environment, coaching face to face and how I approach new challenges in life.
DAVID HESELTINE
Dan Murphy's
I worked with Yvonne for 7 years at Cellarmasters and The Wine Quarter. The energy Yvonne brings to the table is outstanding, as is her passion and dedication.
Yvonne is a highly skilled coach and facilitator who achieved excellent results during her time with the company. Yvonne really challenges and inspires, and it was an honour to have the opportunity to work with her.
BEN FIDDEN
Cellarmasters Contact Centre