RLJ Enterprises, LLC Service Terms
The terms and conditions below apply to all coaching provided by RLJ Enterprises, LCC (“the Coach”) to any individual or organization ("the Client") and constitute the contract for the service to be provided by the Coach for the Client.
The term 'coaching' covers life coaching, personal coaching, career coaching, leadership training and coaching for Clients and where applicable includes mentoring or supervision services provided by the Coach or others.
In return for the fees payable by the Client (or by a third party on their behalf), the Coach agrees to provide the service as described below and in accordance with the terms and conditions set out below.
The Client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the Client).
The date that the first paid coaching session takes place shall be deemed the start date for the service.
Participation by any individual in the first paid coaching session constitutes acceptance of these terms and conditions.
Terms and Conditions
Format of Sessions: Coaching session will be via Zoom or Voxer or other format as agreed.
Length of Each Session: As agreed between The Coach and the Client.
Initial Number of Sessions to be provided: 12 weekly sessions over 3 months.
Following the 12 week minimum, client can sign-up for an additional 12 week package if desired.
Dates and Times of Sessions The date and time of the first session and any subsequent session will be scheduled using the link provided to the client. All sessions will be confirmed by e-mail and reminders will also be sent by e-mail.
Sessions can only be rescheduled in accordance with the section in these terms and conditions headed “Rescheduling Sessions.”
Payment Terms
Initial payment can be paid online by debit or credit card. All subsequent payments (if on a payment plan) shall be auto withdrawn every 30 days until the contract ends.
Where receipts are requested by the Client, they will be sent by e-mail unless otherwise requested.
Fees are payable in advance of each coaching session unless otherwise agreed. Where payment has not been received by the Coach in advance of a coaching session the Coach is not obliged to provide the session.
A late fee of $25 will be charged for all fees paid 5 or more days late.
RLJ Enterprises, LLC has a no refund policy as a way of honoring the client’s commitment to personal development, informed decision-making, and accountability.
Coaching in Between Sessions
Client may use Voxer in between sessions for additional coaching. The Coach may assign the Client tasks or exercises to complete between coaching sessions. There is no obligation on the Client to complete these items of ‘homework’, but not doing so may slow the Client's progress in gaining improved quality of life or achieving desired business or personal outcomes.
Where possible, Clients are requested to submit any information requested by The Coach relating to assignments at least 24 hours before the coaching session. This will allow both the Client and Coach prepare for the session.
The Coach may provide feedback on completed assignments. The Client may contact The Coach by Voxer to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. how a Client reschedules a coaching session or make a payment).
Rescheduling Sessions
If Client needs to reschedule a coaching session, they should provide at least 24 hours’ notice.
No refunds will be given to Clients for unused coaching sessions.
In exceptional circumstances the Coach may need to reschedule a coaching session. In those instances, she will also give the Client 24 hours’ notice where practical.
When Client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within the agreed amount of time (12 weeks) or their payment for services is forfeited.
Confidentiality
Personal information or business information supplied by Clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the Client's prior permission, saved where required by law or where action might be necessary to prevent harm to the Client or someone else.
Early termination
In exceptional circumstances, such as inappropriate behavior by the Client, actual or potential conflict of interest, or other reasons, the Coach can decide to terminate the service to the Client early or refuse or be unable to provide further coaching sessions to the Client. In such a circumstance the Client will be given reasonable notice of termination by the Coach where practicable and will be refunded any advance payments made for coaching sessions not yet provided.
Responsibilities of the Coach
The Coach will seek to enable the Client to improve his/her self-esteem, quality of life, and to achieve the desired outcome(s). The Coach will show up on time and ready for all coaching calls. Coach will respond to Voxer coaching requests within 24 hours.
Responsibilities of the Client
Client will show up to all scheduled coaching calls on time and ready to be coached. No coaching will be done if Client is driving, in a loud background or if there are other distractions.
Client will do all in between session homework.
Remarkable results can be achieved where Clients follow a clear plan in a committed way. However, the Client has sole responsibility for taking important decisions in their life or business. The Coach has no liability for any loss incurred by any Client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the Client, whether justified or otherwise, to achieve a material improvement in quality of esteem, life, business or to achieve their desired outcomes or goals.
Variation of Terms and Conditions
Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both the Coach and the Client and confirmed by the Coach in writing by email. In other cases, the Coach may change any of these terms or conditions including the Per Session Fee by giving the Client two weeks' notice in writing by e-mail of the change(s). If following receipt of such notification of change, the Client no longer wishes to proceed with further coaching sessions, s/he may withdraw from the service immediately by giving notice in writing by email. The Coach will determine if the Client is entitled to a refund and if so, how much. Such notice will be effective on receipt by the Coach. Governing Law This contract is governed by the law of South Dakota whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings, or legal claim of any nature relating to the service provided or the contract.