FRONTLINE ENGAGEMENT

SILVER Package


This package offers the core skills for the modern state workforce.

 

Individual: $299     |     Team of 10: $2499

Course Details

MODULE 1: RESULTS-FOCUSED MINDSET

 

Introduction to Results-Driven Government

Results Thinking, A New Way to Run Government

Session 1: The Journey Begins

Session 2: Concept 1 - Respect for People

Session 3: Concept 2 - Customer Focus

Session 4: Concept 3 - Process Thinking

Session 5: Concept 4 - Fact Driven

Session 6: Concept 5 - Transparent Accountability


MODULE 6: IMPROVING YOUR PROCESSES

 

This set of sessions is designed to help you pick and complete a process improvement project that delivers real, measurable improvement that makes a difference to the people you serve and makes all involved proud of the work they do.

Session 1: Introduction to 7-Step Improvement

Session 2: The Five Power Tools

Session 3: Defining the Problem

Session 4: Mapping the Process

Session 5: Defining the Solution

Session 6: Securing the Win

Overview

THE CURRICULUM

7 MODULES, 26 SESSIONS


MODULE 1:

RESULTS-FOCUSED MINDSET

The Journey Begins

Respect for People

Customer Focus

Process Thinking

Fact Driven

Transparent Accountability

 

MODULE 2:

ALIGNING WITH STATE LEADERSHIP
Serving Your Governor

Aligning With Your Agency

 

MODULE 3:

BUILDING YOUR MANAGEMENT SYSTEM
Management as a System

Mission, Vision,  & Values

Key Goals

Core Processes

 

MODULE 4:

MEASURING RESULTS
Outcome Measures

Process Measures

Scorecards

 

MODULE 5:

MANAGING FOR RESULTS
Daily Management

Business Reviews

Coaching One-on-One

 

MODULE 6:

IMPROVING PROCESSES
Introduction to 7-Step Improvement

The Five Power Tools

Defining the Problem

Mapping the Process

Defining the Solutions

Securing the Win

 

MODULE 7:

COMMUNICATION AND CELEBRATION
Telling Your Story

Recognition and Celebration


Three Options to Purchase

Need to be Invoiced or Negotiate Price?

Schedule time with John.

Individual

$299

Team of 10

$2499

Learn. Apply. Deliver. 

 


john@johnmbernard.com   •   (503) 957-9923   •   www.johnmbernard.com 

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