Job Description

Do you enjoy connecting with people? This role offers you the opportunity to deal with hundreds of different people , ranging from end-users to building long standing relationships with re-sellers. Customer Service & Vehicle Accessory Sales is a very important role as it is the face of the company and offers an exciting and fast-paced environment where you can learn and grow new skills.

If the job description below sounds like you then go ahead and apply!

Duties and Responsibilities

• First Response to incoming calls
• Maintain customer email enquiries - first responder for sales inbox
• Product Specification Enquiries and Pricing
• Close sales of our fantastic vehicle accessories.
• Customer logistics liaison
• Book Customer fittings both on and offsite around the country.
• Maintain product installer network.
• Help customers solve problems and take every opportunity to turn customers into a raving fan.
• Understand the product in depth
• Work off and maintain internal systems
• Continuous Improvement 
• Actively participate in daily stand up meetings
• Handle customer complaints and resolve warranty issues.

Characteristics Required

• Relate well to people
• Professional
• Problem Solving
• Empathy
• Committed to Continuous improvement
• Ability to learn Technical Understanding
• Process Data with speed & Accuracy
• Energetic and Hard-working
• Friendly and Positive
• Ability to control emotions
• Ability to handle a high volume of tasks
• Focusses on resolving the customers problem
• Honest and upfront – high level of integrity
• Has career ambitions
• Humble

Customer Service Experience

• Proficient Microsoft Office computer skills
• Ability to understand a product in-depth
• Customer Service/ dealing with customers via the phone
• Can problem solve and think outside of the box in a high-pressure scenario
• Professional
• Process Data with speed & Accuracy

What can you expect from this role?

• Strong and supportive team culture
• Be part of a growing company 
• Formal training and career development 
• Team building activities
• Competitive Remuneration.