1. General

• All accounts are set up on a prepaid basis. Digital Business Solutions include a Deposit of Payment of 50% and must be received by Eden Ascent before any billable product or service is provided/activated. In the event of a trial period, payment information must be on file before your account is created. You are required to keep a valid credit/debit card on file to charge for recurring monthly subscription and overage fees. All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.
• Monthly subscription billing is based on the availability of products and services within the parameters defined by their plans & packages. Certain fees may be usage-based (e.g. in Eden Ascent software for e-mail, hosting/bandwidth, domain names overages etc).
• Payment receipts are provided electronically with each purchase, and may also be provided upon customer request.

2. Billing Cycle: 

• Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer's specific billing cycle date.
• Payment failure: In the event a credit/debit card fails to charge successfully, access to our product, services and solutions will immediately cease.
• Deactivation: Eden Ascent reserves the right to remove customer application data from its servers after nonpayment.

3. Fees: 

• Collections Fee: In the event an account is submitted to a third-party collections service, a $35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
• Chargebacks: If a customer initiates a chargeback, Eden Ascent may assess a $50.00 processing fee for each chargeback.
• Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

4. Payment Methods:

Eden Ascent accepts payments from most major credit cards, and in some cases, PayPal, Stripe and Payoneer.

5. Subscription Billing: 

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month (or year for yearly plans) in which the customer purchased the Eden Ascent subscription or products. Customers must request to cancel their subscriptions at least 10 days before their next billing date to avoid being charged on the billing date. Eden Ascent will not prorate any portion of unused subscription services. All subscription fees are nonrefundable except as described below.

6. Account Limits: 

Every Eden Ascent Solution Package or Monthly Subscription Plan comes with three sets of limits: asset creation limits, resources consumption limits and project scope:

• Asset creation limits: the number of active assets you may have at any moment in your Kartra account.
  • ​Startup-Basic package (Limited): 5 products, 50 pages, 1 membership, 1 helpdesk, 1 additional team member, 0 agency clients, unlimited all the rest.
  • Growth-Standard Package (Limited): 20 products, 100 pages, 2 membership, 2 helpdesks, 5 additional team members, 0 agency clients, unlimited all the rest.
  • Ascent-Premium: Unlimited all assets.
• Resources consumption limits: the number of system resources you may consume, without extra charge, through a standard monthly subscription billing cycle. Read below under the "Overage Billing" section for details on the overage fees.
  • Startup package: up to 2,500 leads or contacts, 15,000 emails, 50 GB of bandwidth and hosting, 1 integrated domain.
  • Growth package: up to 12,500 leads or contacts, 125,000 emails, 125 GB of bandwidth and hosting, 3 integrated domain.
  • Ascent package: Over 100,000 leads or contacts, 1,000,000 emails, 600 GB of bandwidth and hosting, 10 integrated domain.
• Project Scope limits: Outlines the parameters or limitations of the project and spells out what is excluded. That includes project by-products that are non-goals, which you can employ without extra charge, through a standard one-time deposit %50 setup fee and additional balance to be split between three equal payments. Cost Estimates will be created and will will need approval from clients. Any additional required features, which are not included within our core solutions packages project scope will be billed separately. Please find below a breakdown of our standard features included within our Digital Business Solutions - Packages;

Startup Package

Initiate: Audit (Practices,Strategies, Digital Assets, Outcomes), Ideas (Inspiration,Insights), Feasibility(Valuation,Models,Simulations), Setup (Name,Hosting,Domains,Checks) Formalize (Name, Business Registration (For South Africa Users only),Legal).

Think: Research(Market,Ideal Customers,Competitors), Analysis(Data,SWOT), Planning(Business,Account,Project), Strategy 

(Media,Channels,Tactics)

Create: Brand Elements(Brand Name,Logo,Slogan,CI,Email), Ideal Customer(Customer Avatar), Ideal Customer(Customer Avatar,

Products (Information Product), Offers(Lead Magnets,Tripwire), Funnels (Quick Launch & List Building Funnel), Content 

(Foundational,Pillar,Branded), Pages (Basic Web & Marketing Launch Pages), Platforms (Facebook,Instagram), Email Sequence 

(Welcome Sequence), Communication (Lists,Leads,Tags), Forms (OptIn,Inquiries,Contact Us), Integration (Pixel,Analytics,Email,Payment Gateways),Audience (Custom Audience), Targeting (Flex Targeting), Campaign (Objectives,Creative,Ads,Ad sets)

Engage: Campaigns (Awareness Campaign), Campaign Activation (Quick Launch), Digital Marketing Setup (Search Engine On-Page Optimization, Social Media Marketing)

Growth Package: 

Initiate: Audit (Practices,Strategies, Digital Assets, Outcomes), Ideas (Inspiration,Insights), Feasibility(Valuation,Models, Revenue Streams,Simulation), Setup (Name,Hosting,Domains,Checks) 

Formalize (Name, Business Registration (For South Africa Users only),Legal).

Think: Research(Market,Target Market Orientation,Competitors, Ideal Customers,Keywords,Products), Analysis(Data,SWOT,PEST), Planning(Business,Marketing,Account,Project), Strategy (Media,Channels,Tactics)

Create: Brand Elements(Brand Name,Logo,Slogan,Tagline, CI,Email,Pictorial Representation), Ideal Customer(Customer Avatars,User Persona),Products (Information,Affiliated Products), Offers(Lead Magnets,Tripwire,Core Offer), Funnels (Quick Launch & Launch Funnel, List Builder, Sales Letter, Squeeze), Content (Foundational,Pillar,Static, Branded, Interactive,Re-purposed), Pages (Website,Marketing Pages), Platforms (Facebook,Instagram,YouTube), Email Sequence (Welcome & Engagement Sequence), Communication (Lists,Leads,Tags), Forms (OptIn,Inquiries,Contact Us), Integration (Pixel,Analytics,CMS,CRM,Email,Payment Gateways),Audience (Custom & Lookalike Audiences), Targeting (Flex & Precise Targeting), Campaign (Objectives,Creative,Ads,Ad sets)

Engage: Campaigns (Awareness & Consideration Campaigns), Campaign Activation (Quick Launch, List Builder), Digital Marketing Setup (Search Engine On-Page Optimization, Social Media Marketing,Re-Marketing)

Ascent Package: 

Initiate: Audit (Practices,Strategies, Digital Assets, Outcomes), Ideas (Inspiration,Insights), Feasibility(Valuation,Models, Streams,Simulation,Projections), Setup (Name,Hosting,Domains,Checks) Formalize (Name, Business Registration (For South Africa Users only),Legal).

Think: Research(Market,Target Market Orientation,Competitors,Ideal Customers,Keywords,Products, Services,Offers), Analysis(Data,SWOT,PEST,Insights), Planning(Business,Marketing,Account,Sales,Project), Strategy (Media,Channels,Tactics)

Create: Brand Elements(Brand Name,Logo,Slogan,Tagline,CI, Email, Pictorial,Typography), Ideal Customer(Customer Avatars,User Persona's, Customer Journey),Products (Information,Affiliated,Lead Gen), Offers(Lead Magnets,Tripwire,Core Offer,Profit Multiplier), Funnels (Quick Launch & Launch Funnel, List Builder, Sales Letter, Squeeze,Membership,Video Funnel, Auto Webinar etc ), 

Content (Foundational,Pillar,Static, Branded, Interactive,Re-purposed,Curated,Free Content), Pages (Enterprise Website,All Marketing Pages),Virtual Shop (Shopify,Woo-Commerce), Membership(Portal,Site), Platforms (Facebook,Instagram,Google Plus, YouTube, Linkedin), Email Sequence Email Sequence (Welcome, Engagement,Lead Nurturing, and Up-sell Sequence), Communication (Lists,Leads,Tags), Forms (OptIn,Inquiries,Contact Us), Integration (Pixel,Analytics,CMS,CRM,Email,3rd Party Tracking, Mobile SMS, Zapier, Payment Gateways),Audience (Custom, Lookalike & Saved Audiences), Targeting (Flex, Precise,Broad Affinity & Flex-Lookalike Targeting), Campaign (Objectives,Creative,Ads,Ad sets)

Engage: Campaigns (Awareness, Consideration & Conversion Campaigns), Campaign Activation (Quick Launch, Launch, List Builder,E-commerce, 4 Day Cash Machine,Masterclass,Agency), Digital Marketing Setup (Search Engine On-Page Optimization, Social Media Marketing,Direct Response, Re-Marketing,Content Marketing,Lead Generation,Affiliated & Mobile Marketing)

7. Overage Billing: 

Eden Ascent has established monthly usage allotments and additional usage fees for certain features of our solutions, software, services and products, based on factors including usage, demands, and third party charges. At present, email, asset hosting and bandwidth, and hostname use are the only features for which monthly allotments have been established and additional usage fees apply. Note that any Eden Ascent refund policies that exist DO NOT APPLY to usage fees.

These fees are indicated here below. The fees and limitations will be updated from time to time. Your continued use of our solutions, 3rd party software, services and products is your agreement to the current rates. Eden Ascent strives to keep the fees fair for all who require additional usage:

1. Email: As a User of the Eden Ascent, you can send a specific number of emails per month depending on the package purchased without additional fees. For each additional 1 thousand emails, you will incur a charge of US $1.99.
2. Asset Hosting and Bandwidth: Each User is allotted a specific number of Gigabytes of asset hosting and bandwidth per month depending on the package purchased. Additional asset hosting and bandwidth used shall be made available at the rate of US $0.39 per gigabyte.
3. Hostnames: Each User is allotted a specific number of custom hostnames depending on the package purchased. Depending on availability, additional hostnames used in excess of the package allowance are available at US$ 40.00 per hostname.
4. Contacts: Each User is allotted a specific number of contacts depending on the package purchased. Accounts are automatically upgraded when the contact count goes beyond the package limit (see below).

Every passing month, on your billing cycle date, Eden Ascent calculates your account usage through the previous 30 days. If you go over your allocated amount for any of the above services (Email, Hosting and Bandwidth or Hostnames), the corresponding overage fee will be charged to your account. You can review and monitor for overages in your billing profile. Your account will continue working without any change provided overages are paid when due.

Note that the minimum dollar amount Eden Ascent can charge a credit card for is US$ 1.00. Therefore, if your overage charges for any given 30-day period is between US$ 0.01 and US$ 0.99, Eden Ascent will default the charge to US$ 1.00.

Moreover, if your Contacts count on your billing cycle date exceeds your package limit, your account will be automatically upgraded to the appropriate package, possibly incurring in a higher subscription fee.

8. Package Upgrade/Downgrade: 

Eden Ascent subscriptions are purchased on a fixed-term basis: monthly, yearly or bi-yearly, depending on the Virtual Digital Business Management plan you registered for.
 
When an account in upgraded to a higher tier, the system will run a one-off pro-rated charge for the remaining days of the current billing period. From there after, the standard fees for your newly upgraded package will become effective. Overages are charged based on the package subscription active at the time of them being incurred.
 
Account downgrades require communication with Eden Ascent's support portal (find the link at the footer of the page) to ensure your account assets are reduced below package requirements. They will also go into effect the following billing cycle.

9. Refund Policies: 

Eden Ascent's refund policies vary depending on the solution,service or product as follows:

• For digital products purchases, Eden Ascent offers a full refund on a charge provided the request is made within 30 days of the purchase.
• In the event of a multi-installment payment for our packages or digital business management subscription, a refund is only possible on the most recent payment (e.g. if a refund request is made within 30 days of the third payment of a three-payment package, the first and second payments will not be refunded).
• For Eden Ascent recurring payments, refunds are only given on the first installment of a subscription, and only if the refund request is made within 30 days of the purchase, subject to the discretion of Eden Ascent. Refunds are not given on overage charges.
• Refunds may be requested on unused Concierge Services time (when purchased a la carte) at any time. Refunds are not offered for package Concierge Services.

10. Cancellation Process: 

Creating a Cancellation request: A request to cancel a Eden Ascent Digital Business Account must be initiated at least 10 days prior to the next invoice date. Any request to cancel your account must be made via our customer support portal (find link at the footer of this page) with a Eden Ascent representative at least 30 calendar days notice required, alternatively you can email us directly. Customers are encouraged to keep records of all communications regarding cancellation. Until a cancellation request is made, or a cancellation processed via the self-service portal, Eden Ascent will continue to treat it as an open account. Unless cancelled, the billing cycle will continue, possibly resulting in a past due account that may be turned over to a third party collection service. It is imperative that you chat with a Eden Ascent's representative, utilize the self-service option, or submit an online ticket through the cancellation form if you wish to initiate cancellation of your Eden Ascent account.
 
Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

11. Billing Disputes: 

Each Eden Ascent client or member agrees to provide Eden Ascent 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Eden Ascent receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before Eden Ascent has been given a chance to resolve the issue, Eden Ascent has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Eden Ascent, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Eden Ascent retains the right to collect on any Services or fees that are due. Eden Ascent may submit any disputed amounts to a collection agency. Once a chargeback has been received, Eden Ascent has the right to suspend the account until the matter is resolved.

This document was last updated on Dec 6th 2019 at 1:48 pm EST.