Terms of Use
Last updated 08.08.23
These Terms of Use ("Terms") constitute a legally binding agreement between the users of LEADS TO CLOSINGS services ("You", "User") and LEADS TO CLOSINGS, LLC ("Company", "We"), a company incorporated and registered under the laws of Delaware.
LEADS TO CLOSINGS, LLC
Registered address: 936 SW 1st Ave #275, Miami, FL 33130
Contact email address: support@leadstoclosings.com
These Terms apply to any services ("Services") provided through the Company’s https://leadstoclosings.com/ website ("Website").
If you want to use the Services, you have to agree to be bound by the terms of use contained in these Terms. You cannot access the Services if you do not agree with these Terms.
1. General Provisions
1.1. These Terms constitute a legally binding agreement between you and the Company.
1.2. Your access and use of the Services constitutes your agreement to be bound by these Terms in compliance with the laws of Delaware, that apply to any relations between You and the Company ("Applicable Law").
1.3. The Company may change, remove, or add the context of the Terms and reserves the right to do so in its sole discretion. All new and/or revised provisions of the Terms take effect immediately and apply to Your use of the Services from that date on.
1.4. The Company will notify You about significant changes in these Terms. This can be done by posting a notification on the Website or sending You an email (if appropriate).
1.5. You can review the most current version of the Terms using the Terms of Use . If You continue to use the Services after the Company makes changes to the Terms, You are signifying Your acceptance of the new and/or revised Terms.
1.6. If You do not agree with new and/or revised provisions of the Terms, You cannot use the Services.
2. Key Terms
2.1. For the purposes of these Terms, "Leads" means leads on selling real estate in the United States of America published on the Website.
2.2. "My leads" means the Leads purchased through the Website.
2.3. "Autobuy" means setting up the automatic purchase of Leads in accordance with your personalized settings.
2.4. "Credit/Debit Card" is a Credit or Debit Card linked to a User's Profile or used directly in order to purchase Leads through the Website by the User.
2.5. "Coaching" means the training program available for Users by subscription.
3. Services
3.1. The Company provides the following Services:
1) Purchasing of Leads for the purchase of a real estate in the United States of America;
2) Conducting training sessions on buying real estate;
3) User support services.
3.2. The Website is a marketplace for our Users where Users can purchase Leads.
3.3. You accept that we may refuse to process any purchasing of Lead that we believe may violate these Terms of the Applicable Law at our discretion without any explanation.
3.4. You are solely responsible for keeping information related to Your Credit/Debit Card secure.
3.5. We responsibly declare that we do not use Your Credit/Debit Card details without Your explicit consent on the Website. All transactions that occur with Your Credit/Debit Card are solely voluntary payments for the Services we provide to You.
4. User Account
4.1. In order to use the Services, You must be at least 18 years old, be of full legal capacity, and have the capacity to enter into a legally binding agreement.
4.2. To access some of the Services, You have to create an account on the Website ("User Account"). You must not create a User Account on behalf of another individual or entity unless You are legally authorized to do so.
4.3. By opening a User Account, You guarantee that:
- You will only provide accurate and up-to-date information to the Company
- You will not share Your User Account and/or password with any third parties and/or do anything else that might jeopardize the security of Your User Account and be fully responsible for the access to Your account;
- You will not create more than one User Account;
- In case of changing any information related to You, You will update Your User Account information.
4.4. To open a User Account, You will be asked to sign up with Google or by providing us with your email, mobile phone number, First and Last name and other relevant information. Once registered You will be able to access Your User Account through our Website using Your Account details in accordance with these Terms.
4.5. You must keep the Account details secret and secure and make sure that they are not stored in a way that enables others to access them or impersonate You. In addition, if You disclose the Account details to any person whom You authorize to access Your Account, You are also responsible and liable for any access, use, misuse, or disclosure of Your Account Details and/or Your User Account by such person.
4.6. You must notify the Company immediately upon becoming aware of any breach of security or unauthorized use of Your User Account.
4.7. The Company reserves its right to terminate access to Your User Account without providing notice or reason in case of any violation of these Terms or the Applicable Law.
4.8. You may close Your User Account at any time by contacting the email support@leadstoclosings.com.
5. Purchasing of Leads
5.1. Through User Account You can purchase Leads on our Website.
5.2. In order to purchase a Lead, You must:
- visit Leads webpage;
- select the desired Lead by clicking "Buy lead" button;
- choose the access period;
- make a payment with Your Credit/Debit Card.
5.3. The access periods that You purchase are Services provided by Company.
5.4. Services are provided only for a specific period of time paid for by You.
5.5. There are three (3) types of access periods available for purchasing of Leads:
- one (1) hour;
- forty-eight (48) hours;
- unlimited access (Exclusive period).
5.6. Each access period, except for the Exclusive period, can be purchased an unlimited number of times.
5.7. We always block sales of previously purchased Lead for other Users for a period paid for by You meaning that purchased Leads remains not available for other Users till the end of the access period purchased by You.
5.8. Contact information and other details of Lead will be always available for You at any time on the My Leads webpage.
6. Autobuy Leads
6.1. In order to automate the process of purchasing Leads, You can use the Autobuy Leads option on the Autobuy web page.
6.2. To enable Autobuy Leads access, You need to enable the corresponding toggle on the Autobuy page.
6.3. The Autobuy Leads process is carried out in the following order:
- the User enters Credit/Debit Card details and clicks "Save card" bottom;
- the User enters monthly budget for purchasing Leads;
- the User selects budget deployment type, level of motivation You want to get, and geographical (GEO) settings;
- the User clicks "Save settings" bottom.
6.4. Remaining Balance on Your Credit/Debit Card will be always available on the Autobuy webpage. If the card Remaining Balance is not displayed or is erroneous, the User can check all the information filled in on the Autobuy webpage.
7. User's Profile
7.1. User can always review and modify data about itself, which are held by the Company at Profile webpage. You can find more information about the policy of using storage of data about the User on the Privacy Notice webpage.
7.2. For alternative access to Services, except for authorization through a Google account, the User can create a password that will be linked to the User account.
7.3. All information about the User indicated on the Profile webpage is confidential and is not transferred to third parties.
8. Coaching program
8.1. Through User Account You get the right to take part in training session on buying real estate on our Website.
8.2. Coaching is conducted on a weekly basis, and is aimed at improving Your skills in buying real estate in the United States of America.
8.3. The Coaching process is carried out in the following order:
- visit Coaching webpage;
- the User enters Credit/Debit Card details and clicks "Save card" bottom;
- the User clicks "Activate subscription" bottom.
9. Affiliation program
9.1. Our Users can take part in affiliation program available at Affiliation program webpage. Terms and rules of in affiliation program are specified at Affiliation program webpage.
9.2. The affiliation program becomes available for Users from the moment of specifying the User's PayPal email and a personal promo code that is created by the User.
9.3. The Affiliation program is carried out in the following order:
- the User reads the terms of affiliation program on Affiliation program webpage;
- the User enters PayPal email and creates the promo code;
- the clicks "Save card" bottom.
- Note. We collect User's PayPal emails only in order to make monthly commission payouts to the PayPal account of our Users.
10. Unauthorized Transactions
10.1. You agree to safeguard Your Credit/Debit Card against unauthorized use by taking all reasonable precautions. If You believe that someone has made an unauthorized transaction with Your Credit/Debit Card (or may attempt to use Your Credit/Debit Card without permission) or You believe an error has occurred with Your Credit/Debit Card, You agree to notify us immediately by support@leadstoclosings.com and in no event later than seven (7) days of the date of the transaction at issue.
11. User Conduct
11.1. During using the Website, you shall:
not violate or assist any third party in violating these Terms and/or Applicable Law, which may include but is not limited to international laws, national laws, statutes, regulations, etc.;
- not provide false, inaccurate, incomplete and misleading information to the Company;
- not violate intellectual property rights (trademark, copyright, patent, and other intellectual property rights) of the Company;
- not use the Website in any way that can damage, disable or overburden the Website, which may include but is not limited to uploading or in any other way, while using the Website, sending viruses, Trojan horses, spyware, adware or any other malicious code; performing DDoS attacks, interfering with or disrupting any network, equipment, or server connected to or used to provide services on the Website;
- not impersonate or misrepresent your affiliation with another User, person or entity, nor make other fraudulent, false, deceptive, or misleading representations;
- keep means of access and the wallet, connected to Website separate and secure;
- not give any third person the wallet, connected to Website, access to your wallet or means of access to them.
- not violate these Terms and the Applicable Law in any other way.
11.2. You are solely liable for all liabilities arising from your use of the Website.
12. Intellectual Property Rights
12.1. The Website and its entire contents, features, and Services (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection, and arrangement thereof), are owned by the Company, its licensors, or other providers of such material and are protected by the United States of America and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
12.2. These Terms permit you to use the Website for your use only, subject to the following restrictions:
You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Website, except as it is created and owned by you.
You must not delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.
no right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company.
13. Disclaimers and Limitations of Liability
13.1. The Company does not guarantee that Services are error-free, reliable, or will operate without interruption. The Website is provided to You on the "as-is" basis.
13.2. If you are not satisfied with the conditions and/or quality of the Services, You must stop using the Services. Your use of the Services shall mean that You have no claims regarding conditions and/or quality of the Services against the Company.
13.3. In no event shall the Company, its officers, directors, employees, agents, and all third-party service providers, be liable to You or any other person or entity for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever, including any that may result from:
- the accuracy, completeness of Services and information contains in or related to Leads;
- the accuracy, completeness, or content of any websites linked (through hyperlinks, banner advertising, or otherwise);
- personal injury or property damage of any nature whatsoever;
- third-party conduct of any nature whatsoever;
- any unauthorized access to or use of Company’s servers, personal information, payment information or other information and data stored if such unauthorized access did not directly occur due to the Company’s actions or inactions;
- any interruption or cessation of the provision of the Services to or from the Website or otherwise, or any third-party websites;
- any viruses, worms, bugs, trojan horses, or the like, which may be transmitted to or from the Website or any third-party websites;
- any loss or damage of any kind incurred as a result of Your use of the Services, whether or not the Company advised of the possibility of such damages;
- losing access to Your User Account, Credit/Debit Card;
- any errors or malfunctions caused by or otherwise related to third-party payments service providers;
- other risks associated with the use of stored-value cards.
13.4. EXCEPT AS EXPRESSLY SET FORTH HEREIN, COMPANY MAKES NO EXPRESS, IMPLIED OR STATUTORY REPRESENTATIONS, WARRANTIES, OR GUARANTEES IN CONNECTION WITH THE WEBSITE AND SERVICES, RELATING TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF LEADS INFORMATION CONTAINED OR PRESENTED ON THE WEBSITE. COMPANY DO NOT MAKE ANY WARRANTY THAT SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT ANY SERVICE OFFERED BY COMPANY WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED; NOR DO COMPANY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF ANY SERVICE OFFERED BY COMPANY OR AS TO THE ACCURACY, RELEVANCE OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH ANY SERVICE OFFERED BY COMPANY, INCLUDING BUT NOT LIMITED LEADS INFORMATION. YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR DETERMINING THE NATURE, POTENTIAL VALUE, SUITABILITY, AND APPROPRIATENESS OF LEADS INFORMATION, AND THAT COMPANY DOES NOT GIVE ADVICE OR RECOMMENDATIONS. YOU EXPRESSLY AGREE THAT YOU ASSUME ALL RISKS IN CONNECTION WITH YOUR ACCESS AND USE OF THE WEBSITE AND SERVICES. YOU FURTHER EXPRESSLY WAIVE AND RELEASE US FROM ANY AND ALL LIABILITY, CLAIMS, CAUSES OF ACTION, OR DAMAGES ARISING FROM OR IN ANY WAY RELATING TO YOUR USE OF THE LEADS INFORMATION AND YOUR INTERACTION WITH THE WEBSITE.
14. Customer Support
14.1. Customer support services are available at support@leadstoclosings.com
15. Refund Policy
15.1 All Leads to Closings users have the right to:
- Register for free
- Choose the states and counties to search for the leads
- Get and use promo codes
- See all the details about the lead after purchasing (lead’s full name, phone, email, address, property details, additional information etc.)
- Set up the AutoBuy service
- Set up the Premium subscription
- Use Affiliation Program
- Use CRM system
- Get help by emailing Support Manager at support@leadstoclosings.com no later than within first 24 hours
- Get another contact information if the lead data has invalid phone number/address or email.
- Get a refund on the LEADS TO CLOSINGS balance if the issue is not against Leads to Closings, LLC Lead refund policy and is not in the list of “Not refundable cases” by contacting Customer Support Manager at support@leadstoclosings.com
- Buy extended guarantee that gives customers more opportunities for the refund. (See details in the FAQ https://leadstoclosings.com/faq)
- 15.2 User can get a refund if:
- Lead is listed before the purchase date and it wasn’t mentioned in the lead data
- Lead officially got the status “for sale”, “withdraw”, “pending”, “sold” on the other public services before the purchase date and/or a client provides a proof material (photo, screenshot, link, call recording etc.) that confirms this issue.
- Lead is under the contract with the agent and a client sends a proof material (photo, screenshot, link, call recording etc.) that confirms this issue.
- A client hasn’t got any ability to contact the lead by at least one contact option and sends a proof material (photo, screenshot, link, call recording etc.) that confirms this issue.
- Lead refuses filling in the form to sell his property and a client sends a proof material (photo, screenshot, link, call recording etc.) that confirms this issue.
- User requested a refund no later then 5 days after the purchase date by contacting Customer Support Manager at support@leadstoclosings.com.
15.3 The refund cannot be confirmed for a user, if:
- The client approved he doesn’t want to use the coupon while paying for the lead by clicking the option “pay”
- User refuses to follow up the lead
- User had the chance to contact the lead by at least one contact option but refused to do that
- Lead data if truthful and the property completely matches the lead's description
- User had an option to contact the lead, but could not get an agreement on selling options for the property
- User forgot to deactivate the AutoBuy service and got a lead
- User have chosen wrong states or counties for his purchasing and got not the lead he/she wanted
- User made a purchase by his own mistake
- User did not enter the coupon code
- Client DID NOT provide any evidence materials that confirms the given information about the lead issue
- Proof materials have no exact info about the property (does not show the number or the property address)
- Client contacted the Support Department later than 5 calendar days after purchasing the lead. It is an overdue request.
- 15.4 Leads to Closings, LLC company saves the right for itself:
- To provide clients promo codes, discounts or refunds on Leads to Closings Balance
- Not to give refunds if the case is related to “Not Refundable Cases”
- To answer all the calls and emails within first 24 hours after the request
- To defend company’s policy if client’s behavior is rude and disrespectful
- Not to give refunds if the request is overdue
- Not to give refunds if users provide no proof or wrong info about the lead issue.
- Block the users that open the bank disputes trying to avoid Leads to Closings refund policy.
16. Applicable Law and Dispute Resolution
16.1. If any relations between You and the Company are not regulated by these Terms, they shall be regulated by the laws of Delaware.
16.2. You and the Company shall endeavour to resolve through negotiations all disagreements that may arise between You and the Company during the validity term hereof.
If the parties fail to reach an agreement on the dispute within 30 (thirty) calendar days from the start of negotiations, the dispute shall be submitted to the competent court under the Applicable Law.
17. Final Provisions
17.1. These Terms shall remain in force until terminated by the Company. The Company may terminate these Terms at any time at its own discretion without explaining the reasons for this decision.
17.2. These Terms of Use, Privacy Notice, and Cookie Notice any other notices and disclaimers on the Website constitute the entire agreement between You and the Company regarding your use of the Services.
17.3. Should you have any comments, questions, or complaints, please contact the Company at support@leadstoclosings.com