Privacy Policy

Last Updated: 21/03/2025

Who We Are

Conversation Toolkit is committed to protecting your privacy. Our website address is:
📍 Conversation Toolkit
📍 380 Cullens Road, Kincumber, NSW 2251, Australia
📍 Contact: selena@conversationtoolkit.com | +61 439 967 068

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://www.conversationtoolkit.com (the “Website”) and interact with our services.

By using this Website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect both non-personally identifying information and personally identifying information to improve your experience and provide our services.

1.1 Non-Personally Identifying Information

This includes data such as:

• Browser type
• Language preference
• Referring website
• Date and time of visit

We use this to understand how visitors interact with our site and improve functionality.

1.2 Personally Identifying Information

We collect personal information that you voluntarily provide, such as:

• Name
• Email address
• Phone number (if provided)
• Billing details (for purchases)

You may provide this information when:

• Signing up for our newsletter
• Downloading free resources (e.g., guides, eBooks)
• Registering for webinars
• Making a purchase

2. How We Use Your Information

We collect and use your data to:
✔ Provide relevant content and resources
✔ Deliver services such as newsletters, free downloads, and webinar access
✔ Send updates, offers, and promotions (with your consent)
✔ Process transactions securely
✔ Improve website functionality

3. Email Communication & Marketing

By submitting your email through our lead forms, you agree to receive emails from Conversation Toolkit, including:

• Weekly parenting tips and insights
• Free resources and exclusive offers
• Updates on webinars, programs, and services

📌 Opt-Out Option:
You can unsubscribe at any time by clicking “Unsubscribe” in our emails or contacting us at selena@conversationtoolkit.com.

We do not sell or share your email with third parties for marketing purposes.

4. Online Advertising & Retargeting

We use Facebook Ads, Google Ads, and other third-party advertising platforms to promote our content and services.

4.1 How We Use Facebook & Google Ads

We display advertisements on Facebook, Instagram, Google Search, and other platforms to:
✔ Retarget previous visitors who didn’t complete an action (e.g., signing up for a webinar or downloading an eBook)
✔ Show personalised ads based on user interests and interactions
✔ Measure ad performance and optimise campaign results

4.2 How Facebook Pixel & Google Retargeting Work

• Facebook Pixel: Tracks visits to our website and allows us to show relevant ads on Facebook & Instagram.
• Google Ads Remarketing: Uses cookies to serve ads based on past interactions with our website.

This means you may see ads from us after visiting our website or engaging with our content.

4.3 How to Manage Your Ad Preferences

If you want to control or opt out of interest-based advertising:

• Facebook & Instagram Ads: Adjust your ad preferences at Facebook Ad Settings.
• Google Ads Remarketing: Manage settings at Google Ad Settings.
• General Opt-Out: Use YourAdChoices to manage targeted ads across multiple networks.

We do not collect personally identifiable information through these advertising tools. Data is anonymised and used solely to improve ad targeting and effectiveness.

5. Data Security

We take reasonable precautions to protect your personal data. However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Cookies are small data files stored on your device that help us:

• Improve user experience
• Analyse site traffic
• Personalise content and ads

You can manage your cookie settings through your browser preferences.

7. Third-Party Links & External Sites

Our website may contain links to external sites, including advertising services. We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy policies before providing personal information.

8. Podcasts, Live Streams & Public Calls

We may host live events, webinars, podcasts, and coaching sessions, including:

• Live Q&A sessions
• Webinars and coaching calls
• Podcasts featuring guest discussions

8.1 Recording & Sharing

• Some live sessions may be recorded for future use on our website, social media, or podcast platforms.
• We will always seek your permission before sharing your voice, image, or personal content in public materials.
• If a session is being recorded, we will notify all participants in advance.

8.2 How We Use This Content

• Live recordings may be repurposed for educational, promotional, or content distribution purposes (e.g., YouTube, blogs, marketing materials).
• Personal identifying details (such as your name, voice, or video) will only be used with your explicit consent.
• If we wish to use any content shared during a live event (e.g., questions, personal experiences, testimonials), we will always seek written permission first.

8.3 Opting Out

• If you prefer not to be recorded or included in public materials, you can:
  • Choose to remain anonymous during live sessions.
  • Mute your microphone or disable your video.
  • Inform us before or during the session that you do not wish to be recorded.

8.4 Audience Engagement & Data Collection

• We may collect questions asked, feedback provided, or interactions during live events to improve our services.
• We will never share private information or testimonials without your explicit permission.

9. Your Rights & Choices

✔ Access & Update Information: You can request a copy of your personal data or ask us to update it.
✔ Opt-Out: Unsubscribe from marketing emails at any time.
✔ Request Data Deletion: Contact us to remove your data from our system.

To exercise any of these rights, email us at selena@conversationtoolkit.com.

10. Privacy Policy Updates

We may update this Privacy Policy occasionally. Any changes will be posted on this page, and we encourage you to review it periodically. Continued use of our website after updates means you accept the revised terms.

Last Updated: [Insert Date]

📌 If you have any questions, contact us at:
📧 Email: selena@conversationtoolkit.com
📍 Address: 380 Cullens Road, Kincumber, NSW 2251, Australia