Frequently Asked Questions
You've got questions, we've got answers!
If you need additional assistance, just click on the "Need help?" button below!
Is the Pre-Sale closed?
Yes, our Pre-Sale sold out at the end of the year. At this time, we're not planning to go back into production. But hey, we could change our minds, so drop us a note to get added to our VIP list and we'll keep you updated about changes to this product, as well as news about upcoming Launches.
When will my order ship?
This is a Pre-Sale Campaign. We anticipate that we'll begin shipping orders by the end of Q1 2023. We'll post updates in the "Updates" page as production progresses, and we'll also send out regular status emails (so keep an eye on your inbox!)
What if I have to cancel my order?
We offer a 30-day money-back guarantee: if you change your mind within 30 days of placing your order, just click Need help? below for assistance
When will my credit card be charged?
Your credit card is charged at the time you place your order. Please note: We accept Visa, MasterCard, and American Express only. Sorry, we do not accept PayPal at this time.
How do I operate Powder's Wind-Up Monkey?
What does "Pre-Sale" mean?
When you pre-order an item, you are placing an order for an item that is not yet in stock at our Fulfillment Center. Normally, the product page will include an estimated ship date, so you can know when to expect the order to be shipped. Please note that pre-orders are charged at the time of purchase, not when we ship them out. Once the Pre-Sale window closes, we'll keep you updated via email and on our Campaign Updates page regarding shipping information
What countries do you ship to?
We're currently shipping to the contiguous United States and all Canada destinations. We're not shipping to other countries at this time, but if you'd like to be on our waiting list, just click on "Need Help" below
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